The terms and conditions, together with Australian Consumer Law, constitutes the contract between the customer and Outbax for the supply of products. The contract cannot be varied unless there is prior agreement between Outbax and the buyer. Buyers are assumed to agree with full terms and conditions when buying an item. While all care is taken in the item listings, any errors or omissions in the listings are unintentional and may be corrected prior to the item being dispatched. You agree to notify is expressly and in writing if you are purchasing an item intended for re-sale. Our price beat guarantee applies to identical competitor items advertised on this website. We must be contacted prior to purchase. Marketplace coupons can not be considered as part of our price beat guarantee.
Customer satisfaction is our utmost priority, and we want our customers to be 100% satisfied with their purchase. With our 60 DAY MONEY BACK GUARANTEE policy, customers have more peace of mind when purchasing from Outbax as you can return the item within 60 days. You may not need the item anymore, you might have made a mistake with making the order or you simply changed your mind, whatever your reason is, we've got your back.
Please do keep in mind that the item you are planning to return must be unused, in its original packaging with all accessories and in re-saleable condition. Although most of our items are advertised as free shipping, there are some transactions where a shipping cost is incurred. If you are returning an item that incurred shipping cost, we will deduct the original shipping cost from the refund amount. As with most returns, the customer would have to shoulder sending the item back to our warehouse. Just in case the item has sustained damage during transit, or is not returned as noted above, a revised refund amount may be required.
If you would like to initiate the return, kindly contact us and one of our highly trained staff would assist you through the process.
Outbax offers a 12 month warranty on all products from the date of purchase, unless otherwise stated. Outbax warrants its products against defects in materials and/or workmanship. This is further to your rights under the Australian Consumer Law. The warranty period for commercial use is 3 months.
Naturally the warranty cover does not extend to damage caused by normal wear and tear, accidents, misuse, lack of maintenance, neglect, natural disaster, or other external causes; to damage caused by operating the equipment in a manner outside that described in the instructions. The warranty is considered void if the item has been modified, altered or tampered with by a person (or persons) not authorised by us to provide service (not including standard periodic maintenance).
Dead on arrival product is not something to expect when you buy from Outbax. However, should your item not function on arrival you are entitled to return the product to us for a full refund, repair, or replacement at your request. The item needs to be returned and inspected prior to the resolution being provided. Please contact our team within 7 days of receiving the item so we can process your request.
We're committed to providing you with the best possible service. Occasionally, instead of repairing goods, we find it best to replace them with good as new items of the same type. Rest assured, any good as new replacements we use always meet our high-quality standards.