Introduction
This Privacy Policy explains how Outbax Camping Pty Ltd (“Outbax”, “we”, “us”, “our”) collects, uses, discloses and manages Personal Information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy applies to all Personal Information collected by Outbax in connection with our products, services, website, customer communications, marketing activities, and business operations.
About Us and How to Contact Us
We are Outbax Camping Pty Ltd, an Australian provider of energy solutions. You may contact us regarding privacy matters at privacy@outbax.com.au
Outbax Camping Pty Ltd (ABN 80 160 922 814)
Address: SmartChannel Pty Ltd, Level 27, 1 Farrer Place, Sydney NSW 2000
Phone: 02 888 10 333
Email: privacy@outbax.com.au
This Privacy Policy is available free of charge and can be provided in an alternative format upon request. Please contact us at privacy@outbax.com.au if you require the policy in another format.
Information We Collect
We may collect identity information, contact information, product details, online tracking data, device metadata, IP address, browsing activity, marketing preferences, and communication records.
We may also collect Personal Information from publicly available sources where permitted by law.
How We Collect Information
We collect information directly from you through forms, calls, emails; partners; and automatically through cookies, pixels, analytics, and device data.
Notification of Collection
When we collect Personal Information, we will take reasonable steps to notify you or ensure you are aware of the following:
- the fact and circumstances of collection (including where information is collected from third parties);
- the purposes for which the information was collected;
- the types of organisations to which we may disclose the information;
- any legal or regulatory requirements that apply.
When information is provided to us by third-party partners, we rely on those parties to have provided appropriate notice to you regarding the collection and disclosure of your information to us. We take reasonable steps to ensure that any third parties who provide us with personal information have notified you about the collection and disclosure of your information, or we will provide such notice as soon as practicable.
If you choose not to provide certain Personal Information, we may be unable to:
- respond to your enquiry or provide quotes;
- deliver our products or services;
- comply with our legal or regulatory obligations.
Purposes for Collecting Personal Information
We collect information to provide services, process enquiries, deliver products, verify identity, process payments, comply with legal obligations, conduct training, improve services, undertake marketing (with opt‑out rights), maintain internal records, monitor security, and perform analytics.
Disclosure to Third Parties
We may disclose information to CRM/IT providers, hosting/analytics services, finance partners, legal advisors, regulators, and external contractors. Third parties are required to maintain confidentiality and privacy protections.
We will not use or disclose your Personal Information for any purpose other than those set out in this Privacy Policy unless:
- you have provided your consent; or
- the use or disclosure is required or authorised by law; or
- the use or disclosure is reasonably necessary for a permitted general situation under the Privacy Act.
We will not sell, distribute or lease your Personal Information to third parties for their own marketing purposes unless we have your permission or are required by law to do so. However, we may share your information with third-party service providers who perform services on our behalf, such as email delivery, data analysis, marketing assistance, and customer service. These providers are contractually obligated to use your information only to provide services to us and to protect the confidentiality of your information. We may use your Personal Information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
Links to Other Sites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Overseas Disclosure
Some providers may store or process data overseas in countries such as the United States, Philippines, Singapore, China or the EU. Where it is not practicable to list every country, we will notify you of any material changes to the locations of overseas disclosures by updating this Privacy Policy.
When we disclose Personal Information to overseas service providers, we remain responsible under the Privacy Act for ensuring that the recipient does not breach the Australian Privacy Principles.
In circumstances where it is not practicable for us to ensure this, we will inform you prior to the disclosure and seek your consent where required.
Individuals should be aware that overseas recipients may not be subject to Australian privacy laws and may not be able to enforce their rights under the Privacy Act against those recipients.
Direct Marketing
We may send direct marketing communications where you would reasonably expect to receive them, where you have provided your consent, or where permitted under the Privacy Act. You may opt out of marketing communications at any time by:
- using the unsubscribe link in emails;
- replying STOP to SMS messages; or
- contacting us at privacy@outbax.com.au.
We will action your request within 5 business days.
We may send you information about products or services offered by trusted third-party partners.[AA1.1][SW1.2]
We do not provide your Personal Information to third parties for their own independent marketing purposes unless you have expressly agreed to this.
Where we use third-party marketing providers, they may process your information solely on our behalf and in accordance with this Privacy Policy.
Cookies, Website Analytics & Tracking
Our website uses cookies and tracking technologies provided by third-party services including but not limited to Google Analytics analytics provider or META, Google Commission Factory, Criteo advertising platforms. These third-party providers may combine the information they collect through our website with other data they hold and may use it in accordance with their own privacy policies.
You may manage or disable cookies through your browser settings, but some site features may not function correctly if cookies are disabled.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Security of Personal Information
We use physical, administrative and technical safeguards including encryption, access controls, and secure storage.
Our security measures include role-based access controls, multi-factor authentication, secure network monitoring, encryption in transit and at rest, employee training, and regular system reviews.
Access to Your Personal Information
You may request access to your information. We will respond within 30 days. To protect your privacy, we may need to verify your identity before providing access to Personal Information. This may involve confirming personal details we hold or requesting identification documents. Access may be refused in limited circumstances permitted by law.
If we refuse your request for access, we will provide you with written reasons for the refusal and information about how you may lodge a complaint.
We do not generally charge fees for providing access to your Personal Information. However, where your request is complex or requires significant resources, we may charge a reasonable fee, which we will inform you of before processing your request.
Correction of Personal Information
You may request correction of information. We will update records within a 30 day period or explain reasons for refusal.
If we refuse to correct your Personal Information, you may request that we associate a statement with your information noting that you believe the information is inaccurate, incomplete, or out of date.
Retention and Destruction
We retain Personal Information for as long as necessary to provide our services and meet legal, tax, warranty, and regulatory obligations. Retention periods may vary depending on the type of information and the purpose for which it was collected.
When Personal Information is no longer required, we take reasonable steps to securely destroy or permanently de-identify it. Methods may include secure digital erasure, file wiping, shredding of physical documents, or removal of identifying fields.
Personal Information stored in archived or backup systems may be retained for longer periods but will not be actively used, and will be securely deleted in accordance with our backup retention schedule.
De-identified information may be used for analytics or business improvement purposes, provided it cannot reasonably be re-identified.
Complaints
Complaints can be submitted to privacy@outbax.com.au or mail Complaints Team, SmartChannel Pty Ltd, Level 27, 1 Farrer Place, Sydney NSW 2000. We will acknowledge within 7 days and aim to resolve within 30 days. Unresolved complaints may be referred to the Office of the Australian Information Commissioner (OAIC).
To help us investigate your complaint, please provide your name, contact details, a description of the issue, and any relevant supporting documents.
Notifiable Data Breaches
If a breach is likely to result in serious harm, we will notify affected individuals and the OAIC in accordance with the NDB scheme.
In the event of a suspected or actual data breach, we will:
- promptly assess the nature and impact of the breach;
- take steps to contain and secure affected information;
- evaluate the likelihood of serious harm to individuals;
- notify affected individuals and the OAIC where required under the Notifiable Data Breaches scheme; and
- review our systems and processes to prevent future breaches.
Changes to This Policy
We may update this Privacy Policy. The current version will be available on our website. Significant updates may be communicated directly.
Definitions
Personal Information has the meaning given in the Privacy Act and includes information about an identified individual or an individual who is reasonably identifiable.
Sensitive Information is a subset of Personal Information and includes health information, biometric data, racial or ethnic origin, political opinions, religious beliefs, sexual orientation, and criminal records.
