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Help Center

  • Sales

    • Do you need help with choosing an item? Do you have any questions before you purchase?
  • Shipping & delivery

    • Do you have any questions regarding shipping? Do you need help tracking your order?
  • TECH SUPPORT & WARRANTY

    • Do you need technical support? Are you claiming warranty for your purchase?
  • Returns

    • Need help with returning an item you purchased?

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FREQUENTLY ASKED QUESTIONS

What payment methods do you accept?

We have a wide variety of payment methods to ensure a smooth and easy shopping experience for everybody.

We accept payments through:
Paypal
Visa, AmEx & Mastercard
Zippay, Afterpay and Klarna

What is your Returns policy?

Customer satisfaction is our utmost priority, and we want our customers to be 100% satisfied with their purchase. With our 60 DAY MONEY BACK GUARANTEE policy, customers have more peace of mind when purchasing from Outbax as you can return the item within 60 days. You may not need the item anymore, you might have made a mistake with making the order or you simply changed your mind, whatever your reason is, we've got your back.

Please do keep in mind that the item you are planning to return must be unused, in its original packaging with all accessories and in re-saleable condition. Although most of our items are advertised as free shipping, there are some transactions where a shipping cost is incurred. If you are returning an item that incurred shipping cost, we will deduct the original shipping cost from the refund amount. As with most returns, the customer would have to shoulder sending the item back to our warehouse. Just in case the item has sustained damage during transit, or is not returned as noted above, a revised refund amount may be required.

How quickly do you send items out?

Delivery is very important to us, this is why we have invested a lot in bringing to you the fastest delivery possible. Our automated shipping process means your order will be dispatched by the next working day. There can be rare circumstances that this won't occur (e.g. bad weather). But other than those we do really good! For details regarding our shipping information, kindly visit this page: https://outbax.com.au/shipping