Returns
Returns Policy
Customer satisfaction is very important to us at Outbax. You may not need the item anymore, you might have made a mistake with making the order or you simply changed your mind, whatever your reason may be, we've got your back. We only ask that you pay for the return cost back to us.
step 1
Kindly contact us within 60 days of receiving your item and one of our highly trained staff would assist you through the process.
step 2
One of our staff will guide you through how to return the item, to our returns warehouse located in Regents Park NSW.
step 3
Once received, we will refund the purchase amount back to the same payment method you used when you purchased the item, usually within one business day.
WANT TO INITIATE A RETURN OR NEED MORE HELP?
Contact us, and someone from our highly trained team would be happy to assist you.
Restocking/Return Fee
Restocking/Return Fee
There is no restocking fee but shipping cost will be covered by the customer who initiates the return if they decide not to keep the item.
Please wait for return instructions to be sent prior to booking the return directly through your courier of choice.
Return Eligibility
Return Eligibility
The product must be unused, in its original packaging with all the accessories and in re-saleable condition.
Any other concerns regarding eligibility, please reach out to us.
Damaged/Missing Box and Used Items
Damaged/Missing Box and Used Items
Ensuring your returned product is securely packaged is vital for a smooth process. We will require you to provide photos of the item before returning, which will make it easier to identify upon warehouse receipt.
To prevent any potential fees or mishandling issues, please adhere to our detailed return instructions, which will be provided to you as soon as the return is approved.It's essential to note that returns of used items cannot be accepted.
For warranty returns, please click this link.
Product Exchange
Product Exchange
If deemed eligible, you may return the product. Once returned, you will receive a refund of the price of the item so you may purchase the item you'd like.
Any paid shipping fee will not be included in the refund.
Faulty Item
Faulty Item
We highly recommend our troubleshooting steps if you believe your product is faulty.
Should you wish to return it, we need the full details and photos/videos of the issue so our technical team can assess the status of your item.
Please use our faulty unit return form to guide you through the process.
