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Customer satisfaction is very important to us at Outbax. You may not need the item anymore, you might have made a mistake with making the order or you simply changed your mind, whatever your reason is, we've got your back. We only ask that you pay for the return cost back to us.

step 1

Kindly contact us within 60 days of receiving your item and one of our highly trained staff would assist you through the process.

step 2

One of our staff will guide you through how to return the item, to our returns warehouse located in Regents Park NSW.

step 3

Once received, we will refund the purchase amount back to the same payment method you used when you purchased the item, usually within one business day.


Contact us, and someone from our highly trained team would be happy to assist you.

Change of mind Faulty unit


Does Outbax charge any restocking fees?

Of course not! With Outbax 60 day money back guarantee, we want to put customers' minds at ease that they won't have to pay for anything when they return an item with Outbax as long as the item is eligible for return.

Do you accept returns for used items?

We accepts returns as long as the item is unused, in its original packaging with all accessories and in re-saleable condition.

Who pays for shipping for sending back the item?

As with most returns, the customer would have to shoulder sending the item back to our warehouse if they no longer want the item.

What happens if an item is faulty after 60 days?

This 60 day returns is a peace of mind policy in addition to your rights as a consumer in Australia. If the item is faulty after 60 days, we'll definitely help you out! Please reach out to us and our support team will assist.

Is my item eligible for return?

If your item is unused, in its original packaging with all accessories and in re-saleable condition, then it is eligible for return. Please contact us to so we can help you out.

Can I exchange my item for another item?

You may return the item if it's eligible. Once returned and checked, we can go ahead and issue a refund so you may purchase the item you'd like.