TECH SUPPORT & WARRANTY

Name *

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Order number

Your order number is on the email sent to your address when you purchased. EG: 000013456

Product

Please tell us more about your issue. *

Please provide a photo of the product

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What are the appliances used and their wattages? * (Type N/A if not applicable)

Roughly how many hours has the generator run before the issue started? * (Type N/A if not applicable)

When was the generator last serviced? (oil change, cleaned air, fuel and oil filter etc). * (Type N/A if not applicable)

Is the generator being used for personal or commercial / business applications? * (Type N/A if not applicable)

What steps were taken to test the panel output? * (Type N/A if not applicable)

Did you test the panel with a multi-meter? * (Type N/A if not applicable)

Was this tested directly from the panel or the regulartor? * (Type N/A if not applicable)

Have you noticed any loose/damaged wire, broken cells or open/damaged junction box? * (Type N/A if not applicable)

What application is the battery being used for? * (Type N/A if not applicable)

How long has it been used? * (Type N/A if not applicable)

Was this battery connected via parallel or series? * (Type N/A if not applicable)

What is the load power of the appliance connected? * (Type N/A if not applicable)

What is the inverter or controller brand and model? * (Type N/A if not applicable)

Was there any external short circuit during installation? * (Type N/A if not applicable)

What error message are you seeing, if any? * (Type N/A if not applicable)

Is the tub deflating? * (Type N/A if not applicable)

Are you seeing any damage to any of the pumps? * (Type N/A if not applicable)

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