PRODUCT SUPPORT

Get help using your purchase, returning an item or claiming a warranty.

Your order number is on the email sent to your address when you purchased. EG: 000013456

GENERAL PRODUCT HELP

How can I get help with my item?

We have trained specialists that can help you out with your item. You may need advice on how to use the item, need help with troubleshooting or might be experiencing a fault with the item. If so, please fill out the form with as many details as possible and we'll help you out from there.

What happens if my item is faulty?

If your item is still within warranty and troubleshooting has been done, we'll surely provide you with a remedy! Please fill out the form so we can get more details.

Where can I get my item repaired/serviced?

We have a returns warehouse is located Silverwater, NSW. Please contact us to determine if the item needs to be sent in for repair.

Can I return my item?

We accepts returns as long as the order was made within 60 days, item is unused, in its original packaging with all accessories and in re-saleable condition.