SHIPPING ENQUIRY

If you did not place your order on a weekend and there's no tracking notification, you may have pre-ordered the item.

You can find the dispatch date right under the product images on the website. You may also check your order confirmation email for the pre-order dispatch date.

If there's no indication of your item being on pre-sale, feel free to inform us by filling out the form on the left so we can review your order details.

We offer limited pick ups at our Sydney warehouse. Please give us a call at 02 888 10 333 to schedule a date.

Our automated shipping process means your order will be dispatched by the next working day.

On average, our deliveries occur within 3 business days. Please allow approximately up to 12 business days for your product to arrive.

As of the moment, we only ship within Australia but please keep checking back as we may open up to shipping internationally in the future.

Unfortunately, we can't ship products to PO Boxes, Parcel Lockers or Post Offices. We need to have an actual address to proceed with the order.

We offer free shipping to most areas. However, for remote locations or areas where the shipping costs are too high, we offer subsidised shipping. For these locations, we cover majority of the shipping fee and charge only a percentage of the fee to the customers.

We offer Free Shipping to most areas across our products. However, we charge a subsidised shipping fee for some products when delivering to remote locations or areas where the shipping costs are too high.

Products with an Enjoy Free Shipping label don’t incur any shipping, regardless of the customer’s location.

For products with a Free Shipping Available label, however, we may charge a subsidised shipping fee if the item needs to be delivered to a remote location or an area where the shipping cost is too high. You can enter the delivery postcode in the shipping calculator for these products to know if your area has free or subsidised shipping.

It is normal that items get separated while in transit with the courier and partial delivery happens with every courier.

Please refer to the tracking notification email that we sent for the full tracking details. You may check your junk/spam mail if it's not in your inbox.

If you are experiencing any issue on the tracking page or you need clarification on your tracking details, kindly fill out the form on the left and our Logistics Team will be happy to look into this further.

The missing item/s may have been shipped from a different warehouse with a separate tracking number. We send multiple tracking notifications specifying the items included for each consignment.

If you did not receive multiple tracking emails and it's not in your junk/spam mail, please advise us on the Contact Us form on the left so we can investigate it for you.

Freebies are usually shipped by our 3rd-party supplier and we send a separate tracking notification once your gift is sent out. Please check your junk/spam mail if it's not in your inbox.

If you did not receive the tracking notification, please contact us so we can resend it to your email.

If your order was placed on a weekend, our facilities are closed but packages may be prepared and packed for Monday dispatch.

We need to give it within 24-48 hours for scans to show once tracking number becomes available.

If your order was placed on a weekend, our facilities are closed but packages may be prepared and packed for Monday dispatch.

We need to give it within 24-48 hours for scans to show once tracking number becomes available.

If you did not place your order on a weekend and there's no tracking notification, you may have pre-ordered the item.

You can find the dispatch date right under the product images on the website. You may also check your order confirmation email for the pre-order dispatch date.

If there's no indication of your item being on pre-sale, feel free to inform us by filling out the form on the left so we can review your order details.

Item was likely in pre-order, kindly check the listing to confirm. Please contact us if you have further questions.

Rest assured, the item has been released from our warehouse. The courier may not have updated the scans from their end due to bandwidth issues. We'd like to ask for your patience and understanding while our warehouse and the couriers work diligently to deliver all packages. We are getting through all shipments asap and we kindly ask you to allow up to 5 business days for tracking details to be available so you can track your shipment. Please contact the courier for more information.

We're sorry that you still haven't received the item. COVID-19 and the Public Health Orders in NSW are affecting our regular delivery times. This week, courier staffing limitations are resulting in pickup delays. We are currently asking customers to allow an additional 3-5 business days (Metro Area) and 5-10 business days (Regional, WA and NT) for their orders to be delivered. We are still delivering faster than most others! We look forward to getting back to next-day dispatch really soon. Please send us a message if you need further assistance.

Due to our quick and automated delivery process, we can not accept change of an order after payment is made. You can however follow our easy return policy.

We offer free shipping to most areas. However, for remote locations or areas where the shipping costs are too high, we offer subsidised shipping. For these locations, we cover majority of the shipping fee and charge only a percentage of the fee to the customers.

We offer Free Shipping to most areas across our products. However, we charge a subsidised shipping fee for some products when delivering to remote locations or areas where the shipping costs are too high.

Products with an Enjoy Free Shipping label don’t incur any shipping, regardless of the customer’s location.

For products with a Free Shipping Available label, however, we may charge a subsidised shipping fee if the item needs to be delivered to a remote location or an area where the shipping cost is too high. You can enter the delivery postcode in the shipping calculator for these products to know if your area has free or subsidised shipping.

It is normal that items get separated while in transit with the courier and partial delivery happens with every courier.

Please refer to the tracking notification email that we sent for the full tracking details. You may check your junk/spam mail if it's not in your inbox.

If you are experiencing any issue on the tracking page or you need clarification on your tracking details, kindly fill out the form on the left and our Logistics Team will be happy to look into this further.

The missing item/s may have been shipped from a different warehouse with a separate tracking number. We send multiple tracking notifications specifying the items included for each consignment.

If you did not receive multiple tracking emails and it's not in your junk/spam mail, please advise us on the Contact Us form on the left so we can investigate it for you.

Freebies are usually shipped by our 3rd-party supplier and we send a separate tracking notification once your gift is sent out. Please check your junk/spam mail if it's not in your inbox.

If you did not receive the tracking notification, please contact us so we can resend it to your email.