We provide your camping and outdoor needs at consistently low prices,
without compromising quality.

At Outbax, our team of 60+ staff are passionate about offering quality products at a low price.

Customer service is the core of our business. We have 24 full-time customer service champions to answer all of your queries and you’ll never be caught unaware with our 60-day money back guarantee.

Outbax
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PRODUCT SUPPORT

Get help using your purchase, returning an item or claiming a warranty.

Name *

Email *

Phone Number

Order number

Your order number is on the email sent to your address when you purchased. EG: 000013456

Product

How can we help?

TROUBLESHOOTING YOUR PURCHASE

GENERAL PRODUCT HELP

How can I get help with my item?

What happens if my item is faulty?

Where can I get my item repaired/serviced?

Can I return my item?

How I can return my item?

Who pays for shipping for sending back the item?

What happens if an item is faulty after 60 days?

Can I exchange my item for another item?

How can I get help with my item?

What happens if my item is faulty?

My item is no longer within warranty and I'm having issues with the item. What can I do?

Where can I get my item repaired/serviced?

HOW TO USE YOUR PURCHASE

If you need more assistance, please contact us using the form below. *

Please provide a photo/video of the product and issue you need help with

Drag and drop your photo here or click to choose a file

4 photos, 10MB max filesize

TECHNICAL SUPPORT

Most issues can be resolved by checking out the articles. If not, kindly fill out the remaining details below for us to assist you further

Please tell us more about your issue. *

Please provide a photo of the product

Drag and drop your photo here or click to choose a file

4 photos, 10MB max filesize

RETURN REQUEST

Is the product unused? *

No Yes

Is the product in it's original packaging? *

No Yes

Do you have all the accessories? *

No Yes

Please provide a photo of the product

Drag and drop your photo here or click to choose a file

4 photos, 10MB max filesize

May we ask why you want to return the item? *

WARRANTY CONCERN

Most issues can be resolved by checking out the articles. If not, kindly fill out the remaining details below for us to assist you further

Please tell us more about your issue. *

Please provide a photo of the product

Drag and drop your photo here or click to choose a file

4 photos, 10MB max filesize

OTHERS

Please tell us more about your issue. *

Please provide a photo of the product

Drag and drop your photo here or click to choose a file

4 photos, 10MB max filesize

What steps were taken to test the panel output? * (Type N/A if not applicable)

Did you test the panel with a multi-meter? * (Type N/A if not applicable)

Was this tested directly from the panel or the regulartor? * (Type N/A if not applicable)

Have you noticed any loose/damaged wire, broken cells or open/damaged junction box? * (Type N/A if not applicable)

What application is the battery being used for? * (Type N/A if not applicable)

How long has it been used? * (Type N/A if not applicable)

Was this battery connected via parallel or series? * (Type N/A if not applicable)

What is the load power of the appliance connected? * (Type N/A if not applicable)

What is the inverter or controller brand and model? * (Type N/A if not applicable)

Was there any external short circuit during installation? * (Type N/A if not applicable)

What are the appliances used and their wattages? * (Type N/A if not applicable)

Roughly how many hours has the generator run before the issue started? * (Type N/A if not applicable)

When was the generator last serviced? (oil change, cleaned air, fuel and oil filter etc). * (Type N/A if not applicable)

Is the generator being used for personal or commercial / business applications? * (Type N/A if not applicable)

What error message are you seeing, if any? * (Type N/A if not applicable)

Is the tub deflating? * (Type N/A if not applicable)

Are you seeing any damage to any of the pumps? * (Type N/A if not applicable)